Shipping policy
PRACOWNIA RZEŹBIARSKA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Effective date: 19 September 2026 Last updated: 19 September 2026
1. Delivery Information
PRACOWNIA RZEŹBIARSKA delivers handmade collectible and decorative models to selected destinations within Poland, the European Union and Ukraine.
All Products are delivered in their fully assembled and finished condition. Our Products are not construction kits and do not require assembly by the Customer.
2. Delivery Destinations
We currently deliver to:
• Poland
• European Union
• Ukraine
If your country is not available at checkout, please contact us before placing an Order.
Email: pracowniarzezbiarskapl@gmail.com Phone: +48 794 386 282
3. Delivery Costs
Standard delivery charges are:
|
Destination |
Delivery Cost |
|
Poland |
PLN 115 |
|
European Union |
PLN 175 |
|
Ukraine |
PLN 175 |
Free Delivery
Free delivery is available for Orders with a total value of at least:
PLN 3,499
The free delivery threshold applies to all delivery regions currently served by the Store.
4. Processing and Delivery Times
Our models are handmade and carefully prepared before dispatch.
The estimated total time for processing and delivery is:
• Poland: 3–5 business days
• European Union: 5–9 business days
• Ukraine: 5–9 business days
These periods are calculated in business days.
The stated periods are estimates and may be affected by circumstances outside our reasonable control, including exceptional transport delays, customs procedures, force majeure events or other circumstances beyond the Seller's control.
5. Delivery Service
Orders are delivered using the Seller's own delivery service.
At present, the Store does not provide standard shipment tracking numbers.
Once your Order has been prepared for delivery, the delivery process is arranged by our delivery service.
If additional information is required to complete delivery, we may contact you using the contact details provided with your Order.
6. Delivery Address
The Customer is responsible for providing a complete and accurate delivery address when placing an Order.
If incorrect or incomplete delivery information results in a failed delivery or additional delivery costs, we may contact the Customer to arrange an appropriate solution.
We recommend checking the delivery address carefully before completing the Order.
7. Delivery of Handmade Products
Each Product is individually handmade, finished and painted by a craftsman.
Before dispatch, the Product is prepared and packed for transportation with consideration given to its collectible and decorative nature.
Minor differences in finish or appearance between individual handmade Products are possible and reflect the individual nature of the craftsmanship.
Such characteristics do not constitute a delivery issue or damage where the Product otherwise conforms to the contract and its description.
8. Damaged Packages or Products
Our Products are carefully prepared for delivery. However, damage may occasionally occur during transportation.
If your package or Product arrives damaged, please contact us immediately after discovering the damage.
You can contact us at:
Email: pracowniarzezbiarskapl@gmail.com Phone: +48 794 386 282
To help us investigate the matter, please provide:
• photographs of the external packaging;
• photographs of the internal packaging;
• photographs of the damaged Product;
• a description of the damage; and
• your Order information.
Please keep the Product and all packaging materials until the matter has been assessed.
We may conduct or arrange an inspection of the Product and shipment to establish the circumstances and extent of the damage.
Following assessment, we may arrange a replacement Product or a refund, as appropriate and in accordance with applicable law.
If a replacement is provided, the delivery cost of the replacement will be covered by us.
9. Customs and Import Charges
For deliveries to destinations outside Poland, additional customs procedures or import-related charges may apply depending on the destination country.
For deliveries to Ukraine, the Customer may be responsible for customs duties, import taxes, customs clearance charges or other fees imposed by the authorities of the destination country, unless applicable law provides otherwise.
Such charges are separate from the delivery fee paid to the Store.
The Customer is responsible for complying with applicable import requirements in the destination country.
10. Delivery Delays
If delivery is delayed beyond the estimated delivery period, please contact us:
Email: pracowniarzezbiarskapl@gmail.com Phone: +48 794 386 282
We will make reasonable efforts to assist in determining the status of the delivery and resolving the issue.
The estimated delivery periods stated in this Policy do not limit any mandatory rights that the Customer may have under applicable law.
11. Failed Delivery
If delivery cannot be completed because the Customer provided an incorrect or incomplete address, refused delivery or otherwise prevented delivery, we may contact the Customer to arrange further delivery.
Any additional costs arising from circumstances attributable to the Customer may be charged to the Customer to the extent permitted by applicable law.
Nothing in this section limits the statutory rights of Consumers.
12. Contact
For questions concerning delivery, please contact:
PRACOWNIA RZEŹBIARSKA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Juliusza Słowackiego 25/15 60-822 Poznań Poland
Email: pracowniarzezbiarskapl@gmail.com
Phone: +48 794 386 282
Effective date: 19 September 2026 Last updated: 19 September 2026